THE STATE OF THE ART ON SERVICE INNOVATION AND DECISIONS MAKING
DOI:
https://doi.org/10.5281/zenodo.7042011Keywords:
State of art. Service innovation. Decisions making.Abstract
The research here about main innovation study research proposals, having as a principle the main innovation study proposal of the state of the art, having as a principle the innovation study proposal, points for possible as well as future agendas of search. It was possible to observe, although in a small volume of research, the analyzed data are in accordance with the characteristics of the published material, there is an evolving production on the subject, as well as the richness and interdisciplinarity of the researched areas, such as integration with different scenarios and contexts that corroborate the researched theme. It is believed that, as motivated by experiences and research presented in the context of the researchers, other research continues to propagate the largest volume and the theme.
Downloads
References
CROSBY, L.A; JOHNSON, S.L. (2004). Making the intangible.Tangible. 13. 12-13.
Classificação da Produção Intelectual. Fundação CAPES. Ministério da Educação. Disponível em: http://www.capes.gov.br/avaliacao/instrumentos-de-apoio/classificacao-da-producao-intelectual. Acesso em: 24 jul. 2021.
DJELLAL, Faridah; GALLOUJ, Faïz; MILES, Ian. Two decades of research on innovation in services: which place for public services?. Structural Change And Economic Dynamics, [S.L.], v. 27, p. 98-117, dez. 2013. Elsevier BV. http://dx.doi.org/10.1016/j.strueco.2013.06.005.
FUGGLE, Peter; CLERIDOU, Kalia. Innovations in Practice: using clinician⠰rated outcomes to support improved service decision making in a child and adolescent mental health service. Child And Adolescent Mental Health, [S.L.], v. 23, n. 1, p. 57-60, 10 dez. 2016. Wiley. http://dx.doi.org/10.1111/camh.12199.
LÉO, Ricardo Machado; TELLO‐GAMARRA, Jorge. Inovação em serviços: estado da arte e perspectivas futuras. Suma de Negocios, [S.L.], v. 8, n. 17, p. 1-10, jan. 2017. Fundacion Universitaria Konrad Lorenz. http://dx.doi.org/10.1016/j.sumneg.2017.01.002.
LIN, Ling-Zhong; HUANG, Liang-Chih; YEH, Huery-Ren. Fuzzy Group Decision-Making for Service Innovations in Quality Function Deployment. Group Decision And Negotiation, [S.L.], v. 21, n. 4, p. 495-517, 7 jan. 2011. Springer Science and Business Media LLC. http://dx.doi.org/10.1007/s10726-010-9223-5.
LIN, Wan-Rung; WANG, Yi-Hsien; SHIH, Kuang-Husn. A Multi-Criteria Decision Making for Innovation Services Attributes: an empirical study of mobile banking system. Journal Of Testing And Evaluation, [S.L.], v. 43, n. 4, p. 20130220, 9 out. 2014. ASTM International. http://dx.doi.org/10.1520/jte20130220.
MOHER, D.; Liberati, A.; TETZLAFF, J.; Altman, D. G. The PRISMA Group. Principais itens para relatar revisões sistemáticas e meta-análises: a recomendação PRISMA . Trad. Taís Freire Galvão e Thais de Souza Andrade Pansani; Retro-trad. David Harrad. Epidemiol. Serv. Saúde, 335 Brasília, 24(2): abr-jun 2015. Disponível em: <http://www.scielo.br/pdf/ress/v24n2/2237-9622-ress-24-02-00335.pdf>. Acesso em 26 jul. 2021.
MOREIRA, Marina Figueiredo; KUK, George; GUIMARAES, Tomas de Aquino; ALBUQUERQUE, Pedro Henrique Melo. The genealogy of service innovation: the research field tells its own story. The Service Industries Journal, [S.L.], v. 40, n. 15-16, p. 1064-1086, 9 mar. 2020. Informa UK Limited. http://dx.doi.org/10.1080/02642069.2020.1732355.
PAASI, Jaakko et al. Suporte sistemático para a tomada de decisões estratégicas no ciclo de vida da inovação em serviços. In: Simpósio VTT sobre Ciência, Tecnologia e Negócios de Serviços . Espoo, Finlândia: Centro de Pesquisa Técnica VTT da Finlândia, 2008. p. 113.
RAMOS, Bruno de Alcantara. A influência dos indicadores de desempenho de recursos humanos na tomada de decisão de gestores em organizações privadas do Distrito Federal e Entorno. Dissertação (Mestrado Profissional em Gestão Estratégica de Organizações). Centro Universitário IESB, Brasília, 2022.
SANTOS, M. R.; SILVA, D. E. P. Tomada de decisão na inovação em serviços em empresas de Tecnologia da Informação do Estado do Sergipe. Revista ADM.MADE, v. 18, n. 1, p. 56-78, 2014.
SIMON, Hebert Alexander. The logic of rational decision. The British Society for the Philosophy of Science. v.16, 1965, p.169-186.
SCOTT, S. G.; BRUCE, R. A. Decision-making style: The development and asses-sment of a new measure. Educational and Psychological Measurement, v. 55, p.818–831, 1995.
SU, Chiu Hung; TZENG, Gwo-Hshiung; HU, Shu-Kung. Cloud e-learning service strategies for improving e-learning innovation performance in a fuzzy environment by using a new hybrid fuzzy multiple attribute decision-making model. Interactive Learning Environments, [S.L.], v. 24, n. 8, p. 1812-1835, jul. 2015. Informa UK Limited. http://dx.doi.org/10.1080/10494820.2015.1057742.
TURNER, Simon; DLIMA, Danielle; SHERINGHAM, Jessica; SWART, Nick; HUDSON, Emma; MORRIS, Stephen; FULOP, Naomi J.. Evidence use as sociomaterial practice? A qualitative study of decision-making on introducing service innovations in health care. Public Management Review, [S.L.], v. 24, n. 7, p. 1075-1099, 30 mar. 2021. Informa UK Limited. http://dx.doi.org/10.1080/14719037.2021.1883098.
VAN RIEL, Allard C. R.; LEMMINK, Jos; OUWERSLOOT, Hans. High-Technology Service Innovation Success: a decision-making perspective. Journal Of Product Innovation Management, [S.L.], v. 21, n. 5, p. 348-359, set. 2004. Wiley. http://dx.doi.org/10.1111/j.0737-6782.2004.00087.x.
Downloads
Published
How to Cite
Issue
Section
ARK
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Este trabalho está licenciado com uma Licença Creative Commons - Atribuição 4.0 Internacional.